5 months ago
– Thu, Mar 26, 2020 at 02:17:42 AM
First off, let all of us at GreyFox Games say thank you to each and everyone of our backers for their support, their patience, and their understanding during this campaign. We know the ride has not always been smooth but we are finally reaching the end of the line.
I am aware of a handful of backers who I am in contact with via email who still haven't gotten their rewards. Other than that, the vast, vast majority of you have received your games and from I have been told, enjoying them greatly. If you would like to send us some pictures via social media we would love to see the game in action!
Unless something truly extraordinary occurs, this will be the final update on this campaign. I am fully aware that some of you may have components missing or damaged, and it is quite possible that there may be a backer out there that I have not heard from who still has not received their game. In these cases:
If you have a components issue of any kind, please email us at:
We will respond to those emails in order, and while it may take a 2 weeks or more to receive your replacements, we will handle each and every request we receive.
If you are still waiting on your pledge, and you have not contacted me yet, email me directly at:
I will work with you to find out where your pledge is and have it redirected or resent as soon as possible.
If you send your request via another method, we may not receive it or get to it as quickly as we possibly can, so please follow the above directions so we can help you.
Thank you all again for your support and passion for the games we create. We could not do it without you!
All my best, and stay healthy and safe out there!
7 months ago
– Sat, Feb 01, 2020 at 12:24:40 AM
Just wanted to check in again with all of our backers. The vast majority of our backers have received their entire pledge and their replacement trayz. If you are one of the few that cannot say this, please email me directly:
I have zero-d out my inbox as of an hour ago (I think I may have had one or two pop in since then) and I have updated those who have contacted me with the status of their pledge. I thank you all for your patience and kindness throughout this process, and I am sincerely glad that most of you have had their issues resolved and received their games.
After you get your game, please make sure you have all of the components and that there are no damages to anything in your pledge. If anything is amiss, please email
We are sitting on a 2-3 week turnaround on the requests as our warehouse manager is handling all of them personally. If you don't get a response from him immediately, please be patient. He is awesome at his job and will get you what you need.
I am sure I speak for everyone in saying that wrapping up the fulfillment for Reavers has been a rocky road. We are in the final stages and the light at the end of the tunnel can be seen. I want to thank everyone for their continued understanding, patience, and kindness as we take these final steps together.
I hope you all have an excellent weekend!
Quick Shipping and Fulfillment Update
7 months ago
– Sat, Jan 18, 2020 at 02:18:49 AM
Hello to all of our backers
The last week has been educational for me as far as the complete inner workings of Kickstarter fulfillment, but the bottom line is this:
The vast majority of all pledges, in all regions, have either been delivered or are on their way to backers. This includes games, (replacement) trayz, and add-ons.
I (believe I)have responded to all emails sent to me directly at Lance@greyfoxgames.com. Thank you for your information, kind words of support, and straight forward comments about your frustrations and suggestions about this campaign. I appreciated each and every one.
So - what now?
If you have any questions about this campaign, the status of your pledge, or anything at all that ISN"T A COMPONENT REPLACEMENT request, email me directly at Lance@greyfoxgames.com - I promise I will get back to you as soon as I can and help you in any way I can.
If you have opened your game and you have damaged or missing components OF ANY KIND, please send these directly to firstname.lastname@example.org
Our warehouse manager is handling these requests as they come in and he is a one man assembly line. Because of this, please allow at least 10-14 days to get your replacements.
I want to thank all of you for your continued understanding and your patience as we work towards the completion of this campaign.
Fulfillment Updates for Every Shipping Region
7 months ago
– Fri, Jan 10, 2020 at 11:30:07 PM
Let me first say how excited I am to be part of the Grey Fox Games team. As Shane told me when he hired me, I would be the man wearing many hats for him, and one of my hats will be handling the Kickstarter projects, which of course includes these updates. I look forward to talking to all of you on this project and the ones we launch in the future.
That being said, I want to apologize to each and every one of you for the fact that our communication could have been handled much, much better. The time since the last update is literally a month to the day, and that simply is too long of time when you consider the many trials and tribulations we have been going through with our Reavers fulfillment. We could give you reasons why we've been so lax, but the truth is no reason is good enough. I realize that an apology may not be enough for some of the frustrations you all are feeling, but I promise you that we here at Grey Fox Games will handle our future communications in more expedient manner.
So, let’s get to what we are here to talk about - the status of all of the rewards shipping to our backers, including the replacement trays, broken down region to region.
EU: All games and replacement trayz have shipped to our backers and if you are in this region you should have received your order or should have it within the week. If you do not have it in hand by next Friday, please email us as you should definitely have it by then, even with postal delays.
We believe all of our French backers received a stretch goal deck that is in Portuguese. We apologize for this. Our manufacturer in China is sending a corrected replacement deck to every French backer and you should be receiving them in about 3-4 weeks.
AUS/NZ: All games and replacement trayz have shipped to our backers and if you are in this region you should have received your order or should have it within the week. If you do not have it in hand by next Friday, please email us as you should definitely have it by then, even with postal delays. Please note: add an extra week for NZ.
Asia: All games and MOST of the replacement trayz have shipped to our backers and if you are in this region you should have received a shipping notification and/or your game/trayz at this time.
There are a small number of Asia backers who have not yet received their replacement trayz. If you are one of these backers, you should receive your trayz within the next 7-14 days. Most of the ones in this category should be retail orders. For some reason, the trays were not shipped with any of the retail orders.
Canada: We need to give an extra apology to our Canadian backers, the situation here just got out of hand and problems just compounded on top of each other and caused unacceptable delays. The most up to date info is that about 48 shipments went out last week and the remaining started going out today and will finish up by Tuesday at the latest. If you are in Canada, you should start seeing your games arrive late next week.
United States: All of the games have shipped except for less than 50 which are on hold because we ran out of Reavers Game mats (because our shipping company mailed a bunch of mats to people that didn't order them). We are having more mats air-shipped in from our factory. As soon as we receive them we will send out the final US orders to our backers. For those of you that received ONLY a Reavers mat but actually ordered a copy of Reavers and a Champions mat, your orders should go early next week.
Everywhere else: Many of these have shipped and are n the way, but if not, we will email you to let you know what's happening.
Now I cannot possibly guess what people’s questions may be to this, but I will take a stab at a few with this FAQ:
You ran out of mats? How is that even possible?
Our fulfillment center made a mistake and shipped out 79 mats to backers who didn’t order them. We were not going to ask these people to send them back, so we just printed off more. Note: we are not trying to pass the buck onto our fulfillment partner here - mistakes happen, and we are working with them to make sure that this does not happen again in the future.
Based on this update, I don't have my game yet and I think I should. What should I do?
Please wait until next Friday and then email me directly at email@example.com with your backer number and your complete address so I can begin tracking down what went wrong and get it fixed for you as soon as possible.
I opened up my box and component “XYZ” is broken/missing. What do I do?
Please email firstname.lastname@example.org with a complete description/picture of what is missing/defective along with your address and we will get new pieces/cards/bits out to you as soon as we can. We are getting slammed with these requests right now, so please be patient.
I paid for addons in the pledge manager but I didn’t get them. What do I do?
Email me directly at email@example.com with your backer number, your complete address, and what is missing so I can begin tracking down what went wrong and get it fixed for you as soon as possible.
I am really upset about how this Kickstarter was handled and I want to tell someone about it who will listen to me and take my advice on how to handle future campaigns. Who should I talk to?
Email me directly at firstname.lastname@example.org. I will read every single email I get and respond to it. I get it - you are angry and annoyed, and this could have been a much smoother ride for everyone involved. Tell me what you think we could do better and trust me, Grey Fox Games will take your advice under consideration.
Anything else I haven’t covered in this mini-FAQ. What do I do?
Email me directly at email@example.com and tell me how I can help you.
OK - so that should just about cover everything.
Please accept our apologies over the lack of communication and the frustrations you have been feeling over the recent months. There would be nothing we would love more than for all of our backers to have their games and be playing them right now. We are working towards making that happen every day.
Until next time, happy gaming!
HEY! You forgot about the United States Replacement Trayz!
7 months ago
– Fri, Jan 10, 2020 at 11:06:16 PM
Hello Everyone, again!
My apologies to you all in the US who are waiting for their Replacement Trayz. That paragraph got deleted somehow and didn't get posted in the previous update. I hit publish then sat down and watched Aladdin with my wife and son while my daughter played D&D with her friends, so I didn't see the emails and posts.
United States Replacement Trayz Fulfillment
These will be in our hands early next week and we will begin shipping them out at that time. We SHOULD have all of these out the door by January 15 and our backers will then get them shortly afterwards.
I sincerely apologize for that not being in the previous update. I seriously have no idea how it got removed.
Again, if you have any questions, please email me at firstname.lastname@example.org
All my best - and I don't know why people dogged on the live action Aladdin so much. I enjoyed it!